Privacy Policy

1. Privacy Policy
By continuing to use the website's platforms, products and Services, you acknowledge that you have read, understand and agree to the collection and use of Customer Data, especially Personal Information, in accordance with this Privacy Policy. Kuvings.id provides this platform with the aim of developing and operating an online marketplace that provides services in the form of purchasing and delivering Kuvings products.

2. Collection of Customer Data
As part of our ongoing relationship with you, we collect your Customer Data, as may be applicable.
Customer Data is Personal Information or Non-Personal Information:
1. Personal Information is any information from which a person's identity can be known reasonably and directly, or if combined with other information can be directly and definitely
identify a person, such as name, gender, date of birth, address, telephone/mobile number, email address, proof of identification, etc. It also includes information about:
1.1 Services provided to you, such as, booking platforms, location information, and certain information about your account, as required by law;
1.2 The location of your device whenever you connect to our platform/site; And
1.3 Your use of our network, platform, network performance experience, diagnostics, such as: site speed, landing pages, data failures, exit pages, data analytics and site performance issues
others to help us improve the site/network and the quality of products and services, determine customized content, and for other legitimate business purposes.

2. Non-Personal Information is any information that does not identify you individually, and includes statistical and analytical data, as well as anonymous and aggregate reports. We may also ask you to update your Personal Information from time to time. If you cannot provide the required Personal Information to us, we may not be able to provide the products and services you request, and you may not be able to participate in our events, promotions or other activities.

3. Account Creation and Use

  1. Before placing an order on the platform, you are required to register by entering your personal information, but not limited to email address and passcode
  2. Each email address can only be used to create one account
  3. By entering personal information, you guarantee that all the information is correct and complete, and are obliged to send us a request to change the information if there are changes to the information you have provided.
  4. If you register on behalf of a legal entity or other business entity, you represent and warrant that you are authorized to act for and on behalf of that legal entity or business entity, and are binding
  5. Only you may use your own account and you promise not to authorize anyone else to assume your identity or use your account. You cannot assign or transfer your account to another party
  6. We are not responsible for all risks and losses arising as a result of misuse of your account by other parties caused by submitting and transferring your account information to other parties, such as lending or providing access to your account to other parties, accessing links or links provided by another party, giving or showing
    verification code (One Time Password), passcode and/or email to other parties
  7. You promise to only use the platform for its intended purpose, namely to obtain the available Services. You may not abuse or use the platform to commit fraud or cause inconvenience to others or place fraudulent orders.

4. Information and Platform Security

  1. We carry out information management and platform security by trying to keep all services, from ordering to payment on the platform, as safe as possible, and free from interference from irresponsible parties.
  2. Despite our maximum efforts, we cannot guarantee that the platform will always be error-free and that its use will always be fit for purpose, timely and that any errors will be corrected, free from viruses or bugs or demonstrate the overall functionality, accuracy, reliability of the platform.
  3. We are not responsible for any delays, failures, errors, or losses when using our Services that arise due to the use of the internet and incompatible electronic communications, or other damaging things sent to your computer system via our platform.
  4. We will not be responsible for any losses caused by other parties accessing your account without your permission and authority, as well as things that do not occur due to our fault/negligence.
  5. We collect and process your personal information, such as your name, e-mail address and mobile phone number when you register on the platform and the Services available therein. You must provide accurate and complete information, update the information and agree to provide any proof of identity reasonably requested by us.
  6. You understand that when using our platform and all our Services, your personal data may be collected, used and/or disclosed by us, so that you can enjoy our platform and Services. Only for the purposes of operating the platform and using the Services and/or other purposes deemed appropriate, you hereby give us consent to collect, use, or disclose any and all of your personal data that you understand that part of the data or information about you can be accessed by any third party we work with. For the avoidance of doubt, you also authorize us to disclose your personal data to any authority (including legal authority) based on applicable laws and regulations. We are not responsible for any of your losses due to misuse by third parties of your data or information that has been disclosed under these provisions. You understand that we may be required to disclose your personal data to any authority (including legal or monetary authority) based on applicable laws and regulations. We will have the right to investigate and prosecute in the event of a violation of all the provisions above, to the extent permitted by law including involving law enforcement officials. We have the right to monitor your access to the platform, to ensure compliance with these Terms of Use, or to comply with applicable regulations.

We also collect the following:

Cookies
A. We (or third party Service providers on our behalf) may set and access Cookies and similar technologies on your computer. A cookie is a small piece of data (often including a unique identifier) ​​that is stored on your computer or mobile device by your web browser when you visit a website. We use Cookies to understand site usage and improve content and offerings on our site and in other media. We may use Cookies to control the display of advertisements, track usage patterns on our site, deliver editorial content, record subscription requests, and personalize the content you see on our site. We (or third party Service providers on our behalf) may also use Cookies to anonymously collect aggregate information about website users ("Anonymous Information").
B. Some of our third party partners (including advertisers and marketing Services companies) may also set and access Cookies and similar technologies on your computer, or we may do so on their behalf. We have no control over how these third parties use such Cookies and similar technologies or the information obtained from them.
C. Most web browsers can be set to disable the use of Cookies. However, if you disable Cookies, you may not be able to access the full functionality of the site properly or at all. We never place Personally Identifiable Information in Cookies.

IP address
Your Internet Protocol ("IP") address is usually associated with where you enter the Internet, such as your Internet Service Provider, company, or university. Our servers may also record referring pages that link you to us (e.g. other websites or search engines); the pages you visit on our site, the websites you visit after this website; the advertisements you see; the ads you click on; other information about the type of web browser, computer operating system, device, platform, related software and settings you use; any search terms you enter on this website or referring sites; and other web usage activities and data recorded by our web servers. We may use your IP address to help diagnose problems with our server, gather broad demographic information, analyze trends among our users to help us improve and administer the site. We may also link this information with your Personally Identifiable Information when we feel it is necessary to enforce compliance with our rules and policies or terms of Service or to protect our site, customers or others.

Third Party Tracking Tools
We also use third-party tracking tools to improve site performance and features. These third party tracking tools are designed to only collect Non-Personal Information about your use of the site. However, you understand that such tools are created and maintained by parties outside our control. Accordingly, we are not responsible for what information is actually captured by such third parties or how such third parties use and protect such information.

5. Right to opt out
We and our affiliates and partners fully comply with national laws on SPAM. If you wish to opt out of our email Services, you can do so by following the unsubscribe instructions in the email you receive. We agree that we will not sell, rent, or trade your email address to unaffiliated third party partners without your permission.
User registration
You can choose to change your user registration details at any time by logging in and editing your User Profile. If you wish to cancel or delete your User Registration, you may contact us below. Please note that when we delete any information, it will be removed from the active database, but may remain in our archives. We may retain your information for fraud or similar purposes.

Exception
If you opt-out as described above, and you thereafter choose to use the Services or a promotion that requires us to contact you or share your information with a third party (for example, you enter a promotion or contest), then your previous opt-out will not be applies to the Service. Regardless of your indicated preferences, we may send you Services-related communications, including notices about your subscriptions, and we may continue to disclose your information to third parties under the Service Provision Exceptions, Legal Exceptions, and Acquisition Exceptions described above.

6. Customer Data Protection
We respect your privacy. We take great care in protecting your Customer Data. As such, we secure and protect your Customer Data with appropriate safeguards to ensure confidentiality and privacy; prevent loss, theft, or use for unauthorized purposes; and meet legal requirements.

Because communications over the internet may not be secure, we establish reasonable and appropriate security arrangements and measures that use a variety of physical, electronic and procedural safeguards to protect Customer Data. For example, we protect and securely store your information transmitted through our website using secure servers behind firewalls, encryption and other appropriate security controls. When you enter your information through our website, we encrypt that information using Secure Sockets Layer (SSL) technology so that it cannot be read when it is transmitted over the internet. We regularly review our information collection, storage and processing practices, including physical security measures, to protect against unauthorized access to our systems and unauthorized alteration, disclosure or destruction of information we hold.

We only allow your Customer Data to be accessed or processed by our authorized personnel who hold such information in strict confidence. We limit access to information to our employees, contractors and agents who need to know that information to process it for us, who are subject to strict contractual and technical safeguards and are liable if they fail to comply.

Further, we only provide you or your authorized representative with access to your Personal Information. We do not sell your Personal Information to anyone for any purpose. We also do not use or share your Personal Information with content and/or information providers without your prior request or consent. Personal Information will only be disclosed to third parties in accordance with this Privacy Policy.

We keep our records as accurate as possible. If your Personal Information is incorrect, we provide you with ways to correct it. Once you register as our customer, you can access your account details and correct your Personal Information by visiting our website.

We retain your Personal Information in our business records, as applicable, for as long as you are a customer, or as long as necessary to fulfill the purpose for which it was collected, or as long as we need it for business, tax, or legal purposes. When disposing of your Personal Information, we take reasonable steps to ensure that it is done correctly and is not accessible to the public.

We are not responsible for information, content, applications, products or services that we do not provide. But because we care about and protect you, we take action to fight spam, fraud, or any unauthorized transactions that cross our network.

7. Contact Us
For any questions or problems, you can contact us via: Email: info@osa.id / Whatsapp: 0813-1169-6789 / SESA Jl. Darma Putra Raya No.7 RT.2/RW.7 Kebayoran Lama Selatan Kecamatan Kebayoran Lama, Kota Jakarta Selatan, Daerah Khusus Ibukota Jakarta 12240.