Return Policy
If the ordered and paid product is unavailable, the order for that product will be automatically canceled through our platform. We will issue a refund, and our Customer Service team will contact you within 1x24 hours after the transaction status changes to “Delivered.”
In the event of product damage, you have the right to reject the product by notifying us through the appropriate complaint mechanism, including related video or photo evidence, or via our email by attaching the invoice, order number, and relevant video or photo proof.
If you receive the wrong product from what was ordered and paid for, you have the right to exchange the product by notifying us through the appropriate complaint mechanism, including the invoice, order number, and related photo evidence. We will exchange the product you received with the correct product as ordered and paid for within 1x24 hours after your report is received.
If you made the payment using an e-wallet balance and the order is canceled, the refund will be processed to the deducted e-wallet balance.
We are not responsible for delays or failures in refunding e-wallet balances caused by the e-wallet operator or other third parties. Our responsibility is limited only to the total amount paid as stated.
We will only accept refund requests for damaged products and product exchanges for incorrect items within 1x24 hours after the product you ordered arrives at your address. Therefore, you release us from any responsibility for the product you ordered after this period.
In the event of product damage, you have the right to reject the product by notifying us through the appropriate complaint mechanism, including related video or photo evidence, or via our email by attaching the invoice, order number, and relevant video or photo proof.
If you receive the wrong product from what was ordered and paid for, you have the right to exchange the product by notifying us through the appropriate complaint mechanism, including the invoice, order number, and related photo evidence. We will exchange the product you received with the correct product as ordered and paid for within 1x24 hours after your report is received.
If you made the payment using an e-wallet balance and the order is canceled, the refund will be processed to the deducted e-wallet balance.
We are not responsible for delays or failures in refunding e-wallet balances caused by the e-wallet operator or other third parties. Our responsibility is limited only to the total amount paid as stated.
We will only accept refund requests for damaged products and product exchanges for incorrect items within 1x24 hours after the product you ordered arrives at your address. Therefore, you release us from any responsibility for the product you ordered after this period.