- In the event that the product ordered and paid for is not available, the order for that product will be canceled automatically via our platform. We will issue a refund which will be contacted by our Customer Service within 1x24 hours after the transaction status changes to "Delivered".
- In the event that an order is damaged, you have the right to reject the product by notifying us through the appropriate complaint mechanism by including related photo evidence or via our email address by including the invoice, order number and related photo evidence.
- In the event that you receive the wrong product as ordered and paid for, you have the right to exchange the product by notifying it through the appropriate complaint mechanism, including the invoice, order number and related photographic evidence. We will exchange the product you received with a product that matches what was ordered and paid for within 1 x 24 hours after your report is received.
- If you make a payment using an electronic wallet and the order is cancelled, a refund will be made to the deducted electronic wallet balance.
- We are not responsible for delays or failures in returning electronic wallet balances caused by electronic wallet operators or other third parties. Our responsibility is only limited to the total amount paid in writing by you. We only accept requests for refunds for damaged products and exchanges for wrong products 1 x 24 hours after the products you ordered arrive at your home, so you release our responsibility for the products you ordered after that time period.